Policy FAQs

These Frequently Asked Questions (FAQs) are intended for general users who are accessing Emory University policies within the Policy Manager system.

Accessing Policy Manager

Q. How do I access the Emory University Policy Manager System?

You can access the Policy Manager by visiting https://emory.ellucid.com/ or www.policies.emory.edu and clicking on the “Emory University Policies” link.

To log into Policy Manager, use your Emory netID and password. If you do not have an Emory netID or password, please email eupolicies@emory.edu for assistance.

Finding and Accessing Policies

Q. How are policies organized in the new system?

Policies are organized by “facility” in Policy Manager: Emory University, Emory Healthcare, and Emory Enterprise. Access to a facility depends on your employment status—whether you work for the university, Emory Healthcare, or both. Policies in the Emory Enterprise folder are accessible to employees from both institutions.

Each facility contains manuals organized by area. In the Emory University facility, these areas include Administration, Communications, Finance, Gifts and Donations, Human Resources, Library and IT, Research, Students, and Provost and Academic Affairs. The previous Emory Policies website had a similar organization.

Within each facility are manuals, which contain the policies. In the Emory University facility, the manuals are organized by area. For example, there are manuals for Administration, Communications and Public Affairs, Finance, Gifts and Charitable Donations, Human Resources, Library and information Technology, Research, Students, and Provost and Academic Affairs. Policies were organized by these same areas on the old Emory Policies website.

Q. How do I find a specific policy?

To locate a specific policy, start by using the “Browse Manuals” function if you know which manual it’s in. If you're unsure, effortlessly search by policy number (e.g., Policy 8.2) or relevant keywords, and take advantage of the advanced search features in Policy Manager.

For comprehensive guidance on navigating Policy Manager, consult the Emory Policy Manager Quick Reference Guides available on the Emory Policies website.

Q. Why am I being prompted to download a policy document? Shouldn’t I be able to view it in Policy Manager?

This issue is likely related to your internet browser settings. Please check that your browser is set up to open and display PDF documents. If that doesn't work, you can download the document and save it to a convenient location on your computer, then open it using a PDF viewer. Additionally, keep in mind that policies are periodically revised, so you should not assume that a saved copy of a policy is the most current version.

Additional Support

Q. If I have any questions about Policy Manager, where should I seek help?

If you cannot find the answer to your question here, please visit the Help Center in the Policy Manager system. You can access the Help Center by logging into https://emory.ellucid.com/ and clicking the help button located at the top right of the screen. The Policy Manager system also includes a chat function and a toll-free number, 800.538.6264, where you can receive assistance from the vendor. Additionally, you can find basic Emory Policy Manager Quick Reference Guides on the Emory Policies website.

Q. What if I have questions about a particular policy?

Most policies include contact information at the bottom. If you have questions about a specific policy, please reach out to the person or office listed in that policy. Avoid contacting the vendor or IT Support for questions related to the content.

Q. What should I do if I have questions about creating new policies or revising existing ones?

Please email eupolicies@emory.edu.