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Policy 4.64
Open Door Policy

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Responsible Official: VP for Human Resources
Administering Division/Department: Employee Relations
Effective Date: August 31, 2009
Last Revision: August 28, 2009

Policy Sections:


Emory places great importance on promoting and maintaining a climate of open communication and mutual trust between employees and leadership. This Open Door Policy provides for timely resolution of employee problems, misunderstandings, and complaints while allowing sufficient time for fact finding and clarification. No employee will be reprimanded, harassed, or retaliated against for utilizing the policy. This open door policy is not a substitute for the University’s Equal Opportunity and Discriminatory Harassment Policy.


All active regular and temporary employees.

Policy Details


If an employee has employment-related concerns, s/he may wish to discuss them with her/his supervisor. If the employee believes that such a conversation would not be productive, or if s/he has attempted to address the concern directly with her/his supervisor and the situation remains unresolved, s/he may contact the appropriate Director of OD/Employee Relations through this Open Door Policy.

Directors of OD/Employee Relations are available to meet with employees by calling (404) 77-7625. 

The Director of OD/Employee Relations will assist the employee as reasonable and appropriate in resolving the concern. In reviewing the matter, the Director of OD/Employee Relations  may request,

  • one or more meetings with the employee and/or supervisor;
  • meetings with other members of the Employee Relations/Organizational Development team;
  • a review of relevant documents;
  • other measures necessary for a full understanding of the situation.

A Resolution may include,

  • facilitated discussion(s) with the employee and the supervisor,
  • recommendation for revision of current disciplinary measures,
  • recommendation for revision of policy implementation within the unit; or
  • other suggestions

The Director of OD/Employee Relations, may also refer the employee to other Human Resources professionals for assistance as necessary and appropriate.

The Director of OD/Employee Relations may consult with the employee’s chain of command, after reviewing the facts, if s/he believes that a supervisor is behaving in a manner that is contrary to Emory’s principles.

At all times, the Director of OD/Employee Relations  will participate as a neutral party and will maintain confidentiality to the greatest extent possible under the circumstances.

Related Links

Contact Information

Divisional Director, Organizational Development/Employee Relations  Jeanne D. Thigpen  404-727-7644  persjdt@emory.edu 

Revision History